GN Bank rewards 50 loyal customers

The event which was held at the Coconut Groove Hotel in Accra on Wednesday, March 28, 2018 saw 50 loyal customers being honored with certificates and hampers.

Chief Executive Officer of the Bank Mr Issah Adam said the gesture was the Bank’s way of showing appreciation to clients who play a major role in the progress of the bank by making it the bank with the “most footprints in this country.”

“This is a day set aside to show appreciation and to say thank you. It is a positive and practical gratitude which most importantly strives on feedback to provide the much needed services that will excite them (customers)”, she said.

Touching on distinction, he stated that excellence is a necessary requirement to sustain growth. He reiterated the bank’s commitment to providing quick and the best of services while attending to their needs and complaints.

“At GN Bank, as a service organization, customer service and customer satisfaction are our prime concern. The bank not only believes that providing prompt and efficient service is essential but also recognizing the right of our customers to complain and indeed we welcome your complains as a valuable feedback to improve our services and products to you.”

Mr Allen Quaye, General Manager Marketing and Sales in an interview with www.ghanaweb.com assured customers that the Bank, which started operations in May 2009 with eighteen locations across the region, is ready to attend to their needs as the institution’s prime concern is client satisfaction.

According to him the initiative which will be done on an annual basis. However, the group or the selection is liable to change based on the performance of the current top customers in their business with the bank.

“If unfortunately others come in and do better than them, then they will fall out. So we would have an involving group at the regional level – the top 100 (club 100) and at the national level we would have the club 1000.” He added.

Customers, who were given the opportunity to interact with top managers as well as to share concerns which will help improve banking services, also expressed their profound gratitude for the awards.